Service Updates / News

All websites and editing capabilities have been restored. The infection has been removed, however as a result some clients have lost data in their MyBenefits sites for clients. You are now able to go in an clean up/replace information on those sites as necessary.

There will be a full information brief relased to this shortly.

You can reach WebAgencies.com customer support at(888) 963-2525 x1 or support@webagencies.com. Please stay tuned to either this page for additional updates.

The websites are working normally at this time, however the Webitor (admin interface) is not available due to our efforts of recovering the data that has been effected by the "iFrame Injection Hack".

If you have any questions in the meantime, please contact support at support@webagencies.com or (888) 963-2525 x1.

We are continuing to migrate the sites to the new server hardware and are aware of the issues currently transpiring.  We are doing everything we can to fix this and other problems as quickly as possible. Please stay tuned to this page for additional information as we have it.

In order to provide better service and support for our clients, we are upgrading all of our server hardware.  This includes the actual webitor web server, the webitor administration server and the DNS name server.

As a result of this the webitor management interface has been closed down until the transfer has been completed.  We are planning on having the transfer completed over this weekend (7/31 - 8/1) and to have the management interface turned back on by Monday, August 2nd.

We apologize for any inconvenience this may have caused, but this is in the best interest of all of our clients for stability.  Please let us know if there is anything we can do for you in the meantime.

There was a database error related to the malware infection that required us to "roll" the database back about 30 days. Any changes made between 9/1/2009 2:00p EST and 10/06/2009 1:00p EST will have been lost.

The error has now been resolved and we have increased both security measures and the backup availability to prevent this from happening in the future.

For more information on the malware problem, please see the the previous news items.  You can view the specific news item [HERE].

We apologize for any inconvenience this may have caused.

The Webitor Administration Section is undergoing some maintenance today (9/30/2009). This should not effect the actual website, however clients will be unable to make changes to their sites until this maintenance is completed. If clients have changes that need to be made to their site urgently, please forward them on to support@webagencies.com and we will get them completed for you quickly. Please feel free contact our suppor department at 888-963-2525 or email support@webagencies.com if you have any additional questions. We apologize any inconvenience that this maintenance has caused.